We would not stay here again. The staff are very helpful and friendly too. As I understood it seems the glass of wine was finally replaced by the other glass of white wine and the bill has been corrected. French doors open to a good size balcony which assists with having a small room. Rooms not big but well laid out. Room was very clean and comfy. The location of the hotel just off the town centre makes it peaceful. We take good note of your remarks. 572contact, Responsable réception at Best Western Plus Hotel Le Rive Droite & SPA, responded to this review Thank you for your kind comments and for staying at our hotel. Best price guaranteed and exclusive deals. Water leaked from the tub doors when taking a shower. The French need to learn a thing or two about customer appreciation. Rooms are relatively small and the interior of the room is basic. It"s always nice to read positives words and we hope we will have the pleasure to welcoming you and your family again soonly. Best Western Plus Hotel Le Rive Droite & SPA, Lourdes. Pascal M, Directeur général at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Costumer, We thank you for choosing Best Western Hotel and we're glad you enjoyed your stay with us. Paid: €191 for 1 night including breakfast Would I stay here again? Good shower,big towels,adequate bathroom,smaller room. They never proposed anything to clean our shirts so we had to cope by ourselves. Our team sincerely appreciates your kind words. We hope that the rest of the facilities were to your satisfaction. On attempting rudimentary French, with assistance of Google Translator (a must), the receptionist, in perfect English, kindly put me out of my stuttering misery. We are delighted to know that you enjoyed your stay in best Western Beausjeour Hotel. L'Hôtel Best Western Beauséjour à Lourdes, dans les Hautes-Pyrénées, est heureux de vous accueillir dans son hôtel situé en face de la gare, qui est un gros point de passage entre les différents sites touristiques pyrénéens comme Biarritz, Andorre, Toulouse, la Catalogne et bien sûr l'Espagne. Exceptional. In order to understand you can tell us your room number and dates of your stay because we can not identify you with your name on our software. The waiter inadvertently poured the whole glass of red wine on the table, covering myself and my 20-month baby (heads and t-shirts). We will cancel BW credit cards and membership after using up points in USA. Room small but adequate and comfortable, only niggle is that you can hear water systems from other rooms at night. All the best! We look forward to welcoming you back in the future. The rooms and beds were very comfortable. Kind Regards. Spotless accommodation. Would definitely stay here again. I have no doubt that this will be my first choice of hotel the next time I'm back in Lourdes. Spent three nights recently at this hotel. We look forward to welcoming you again. I asked whether the meal would cost €21, as indicated on the flier. Turned up without having a reservation and was delighted to be offered a lovely room with two balconies overlooking the river. Location is perfect. Overall, its a peaceful hotel, with a good location, with a view of the river, and they gave their best service they could. This was a last-minute booking change, and after seeing the property we immediately opted for another night. on arrival we had a delay of 1 hour but still taxi was there for us excellent this hotel is a nice 5 minuite walk to the holy domain. I could blame it on jet lag, but while in Lourdes, I woke up at 3am Lourdes time and could not get back to sleep. The facilities were excellent and the staff very helpful. The staff works very hard. The room was also considerably smaller than in the US, but is adequate for a short stay. Excellent location right next to a Gave de Pau bank and couple of hundred of meters to the sanctuary, excellent and stylish interior. Standard french breakfast of baguette, bread, cakes, eggs (boiled, poached), coffee/tea/milk, cheese, yogurt, fruits. Staff asked me why I did not mention it at checkin, I was asking myself why they asked me when it was already too late. Very quite location. We hope to welcome you back. Will recommend to friends. We stopped here for 2 nights on a road trip. Its about a 10 minute walk to the grotto and the hotel is close to many restaurants in the area. We seek to meet the needs for our customers and to promote their confort and their wellness. However, we are sorry to hear that your room did not entirely meet your expectations. It was a pleasure to be at your service. Another beautiful experience! All in all we had a wonderful stay. Many thanks, M. Martin, General Manager. It's also great to know that our hotel met your expectations and that you were satisfied by our value for money. Looking forward to seeing you soon. Unfortunately the room we had was quite small and difficult to handle two suitcases, there was a most comfortable bed with great pillows. I guess there are more expensive rooms in the hotel which are larger in size, but at 90 euros a night in the middle of non-touristy season, I guess we were expecting more. Theirefore we take note about your comments about the break-fast and we are working on it to provide an even more superior and higher quality of the products. 572contact, Propriétaire at Best Western Plus Hotel Le Rive Droite & SPA, responded to this review Dear Caroline and Robert We follow your very nice comment that touched us very much The management and all staff thank you for your stay and this beautiful meeting. Our entire team is thrilled that everything met your expectations during your stay, and we are looking forward to welcoming you back for another memorable experience. Best Western Plus Hotel Le Rive Droite & SPA, Lourdes: See 136 traveller reviews, 132 user photos and best deals for Best Western Plus Hotel Le Rive Droite & SPA, ranked #16 of 188 Lourdes hotels, rated 4.5 of 5 at Tripadvisor. Kind regards, M. Martin, General Manager. When we arrived in Lourdes late at night, the receptionist was welcoming and showed us our first room. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. My team members and managers are always available at the reception. Kind Regards. Welcome Hall. His vegetables are quite simply sublime! Waiting to have the pleasure to receive you any time soon! Should we have the pleasure of hosting you in the future, we can assist you in selecting a room in a higher category to better suit you. Kindest regards, M. Martin, General Manager. A particular mention must be made of the staff. Would stay here again and recommend this Hotel. Kind regards, M. Martin, General Manager. Breakfast could have used more variety, but it was off season, so it was understandable. Regarding the room size, we would like to let you know that we do offer rooms of different sizes, ranging from a single room to a superior comfort room. My only wish would be for a bigger bed in the room for us both. I loved this place! A few minutes from shops and restaurants. This Hotel offers excelent service when it comes to customers questions, food, cleanness and comfort. We are glad you enjoyed your room as well as the seasonal cuisine at our restaurant. My boyfriend & I stayed here for a long weekend for my Birthday in Dec 2017. I could not recommend a hotel more highly, its standards are always high, its location very convenient and it is astonishingly good value for money....try it! Pascal M, Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review Bonjour, Thank you for have taking time to share your comments following your recent stay with us. Rooms are compact but spotlessly clean. Breakfast was delightful. I really regret what happened during your meal. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Guest, Thank you for such a positive review and the top rating. Couldn't have picked a better hotel in Lourdes. Your loyalty is greatly appreciated. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, positive feedback from a returning guest is truly rewarding. Very helpful staff. With renewed thanks, M. Martin, General manager. The staff was friendly, the wifi worked great, and the free breakfast was a treat (lots to choose from in a clean and friendly open room). The hotel staff were very kind and helpful when it was reported and posted the necklace safely back to me. If you move about too much in the shower your body will turn the shower off (we're not overweight either). We had a suite with double bed, sofa bed and space for a cot. It was a pleasure to be at your service. The decor everywhere is very good. Our guests praise the helpful staff and the comfy rooms in our reviews. We are pleased that the room was to your liking. We are happy to know that you had a enjoyable stay. The hotel's own restaurant makes fabulous meals at a reasonable price. In our room there was a flier advertising that if you take the flier with you to dinner and you receive a complimentary aperitif along with a 3- course meal for €21. Good location right by the rived and less than 10 minutes walk to the Grotto. This hotel is in a good location for visiting the sights in Lourdes and there is plenty of free parking. We hope to welcome you back. It cost an extra 350 Euros for a week. Best regards. The plus points, it was really stylish indeed, everything worked perfectly, the toilet was separate from the bathroom, nice bathroom products, the small bed was extremely comfortable.. Our breakfast was included. Kind regards, M. Martin, General Manager. Free parking. Look out for the bus schedule at the airport entrance. Room was not so big, but adequate in size, separate toilet and a bathroom with a good shower. Should we have the pleasure of hosting you in the future, we can assist you in selecting a room in a higher category to better suit you. We regret that the location was not entirely to your liking. Very clean and comfortable. I would highly recommend this hotel. The manager accepted fault and gave me his card. The man behind the reception was very friendly, professional, good natured and helpful. Kind regards, M. Martin, General Manager. Been there done that. Hotel-cmanager, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Guest, Thanks for this summary regarding your time at Best Western Beauséjour Lourdes hotel. The proximity of the train station is no problem at all, on the contrary. Our guests praise the restaurant and the helpful staff in our reviews. Nice big TV with HDMI/USB connections and was able to use an Amazon FireStick once you logged in and the AC was nice and cool. We were visiting Lourdes for see the Grotto and experience all that Lourdes has to offer. We are so delighted to know that you passed a good time in Best Western Beausejour hotel and that you find found our service excellent. Would highly recommend, but keep this in mind...hotel is in the upper part of the city and the holy sites are in the lower part. We are gla dto know that you enjoyed your stay, and we're delighted to know that you found the staff pretty good. Further to your claim, we checked the room that you stayed from 17th to 18th June 2016, and the air conditioning is normaly working. Negative: Really, there's nothing to write here! We were very pleased with all 4 visits. It is always a pleasure to welcome a returning guest and we would like to thank you for your continued custom over the years. Couldn't wash my legs without being half in and half out the shower! We all look forward to the pleasure of seeing you again in the future. I am going to stay again and would not hesitate to recommend. Stayed here while working on the Airport for a few days. We do offer a wide selection of room categories of different sizes, so should we have the pleasure of hosting you in the future, may we suggest you select a room in a higher category that would fit your requirements better. Best regards, Best Western Beausejour's Team. The location of the hotel is strategic when travelling via train. The wallpaper was not peeling off the wall like the first room we were offered, unfortunately it did not have such a good view as the first room. For information, city of Lourdes disposed a city bus that goes every 10 minutes from Hotel to Sanctuary and back. Our team sincerely appreciates your kind words. The hotel is perfect its overlooking the river Gave its near to bars and restaurants and more importantly very close to the Sanctury and Grotto. Hoping to have the pleasure to welcome you back to discover more Lourdes sites! Walking distance to the sanctuary, close to restaurants as well (many are closed in winter). We had stayed at Best Western Hotels in the United States and they were not satisfactory. I stayed here a couple weeks ago. We are pleased to know that you had a wonderful dining experience and that all the facilities were to your satisfaction. Book the Best Western Plus Hotel Le Rive Droite & SPA - Stay at this 4-star business-friendly hotel in Lourdes. Sound insulation not so good and could hear all the plumbing from nearby bedrooms, particularly when they were using showers. The restaurant and staff were excellent. They also called my taxi and held my luggage after check out. Our room had a balcony overlooking the river. Lovely room, good breakfast, helpful staff. Vous en ferez l’adresse idéale pour un séjour à Lourdes. We didn't have breakfast there but had some yummy croissants at a cafe on the street. The weather was awesome cool. As my family drove to Lourdes, this was not a factor we considered. We are glad that you had a pleasant stay with us and that the room met your expectations. Very good and true advice. Your comments give us an idea of future improvements we could do regarding our services such as the lift, which we're very sorry of hearing that you found it too small. We stayed here for two nights with our two young children. A lovely room. It's also great to know that our hotel met your expectations and that you were satisfied by our value for money. The hotel is within walking distance of the Notre Dame Basilica, in Lourdes. Once again, all my apologies. Evening meals were fairly good but only 5 options for the half board option which did not change at all. Best regards. The double room was provided with two single beds put together with separate sheets which for two individuals would be OK but for a couple not ideal. M. Martin, General Manager. It was a nice walk into the main part of town which is quite busy with all of the tourist shops. This hotel had the perfect location and served delicious meals. Location is about 5 (or so) minutes walk from the Sanctuary, hotel itself has a great view of the mountain and river across from it. Souvenir shops right outside the sanctuary were open. We appreciate your mention of our high quality comfy beds, perfect for a good night's sleep! We are gla dto know that you enjoyed your stay, and we're delighted to know that you found the staff pretty good. I've lost count of how many times I've stayed at this hotel but it never disappoints. WiFi is good. We arrived fr Marseille past 2 in the afternoon fr the train station which is literally a short walking distance fr this hotel. We hope you enjoyed visiting Lourdes. It is truly rewarding for our team to be commended by a guest and we are delighted that you received courteous and professional service. It is great to know you enjoyed your dining experience and belived it to be of good value. Super fast free internet and ample on site parking, lots of leisure space in and outside, a well stocked small bar serving drinks on the terrace, pool and loungers. We were not offered any rebate on the bill and even worse, we were billed for the glass of wine and a dessert we never had!! My husband and I are not very impressed with Best Western. Kind Regards, Pascal Martin. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Karen, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that you found us to be of good value. Went here on a pilgrimage to Lourdes. Location is near the train station easy you can walk with your bags ! There was plates banging every second, even another guest on the table next to us jumped with the fright of the banging that was going around us. I wouldl greatly recommend this hotel. Our professional employees are always at clients' service to help them to spent the best holydays possible. Location was ideal for anyone visiting by rail. This was one of the lower priced hotels we stayed at while in France. The room was clean, modern and bright however very small as was the shower room. Our room was not large but was very comfortable (especially the beds) with balcony facing the Gave river. 10 cents? I should've stayed there instead, but I decided to give BW a try to earn more points. Carpets so disgusting in the room!!! The Best Western Beausejour is located opposite the train station in the center of Lourdes, close to the Sanctuary. Ms Bire and I will be thrilled to know of the impact that they have had on your experience and your kind words will encourage us all to continue our efforts in upholding our high standards. Our room was small, and the double bed much smaller than we are used to. We rejoice to know that you valued our convenient location in the center of Lourdes, at few steps away from the train station. Excitingly, the hotel offers a fabulous view of the Sanctuary and the Pyrenees mountains. We hope to welcome you back on a future visit. We look forward to welcoming you again. Your positive feedback encourages us to keep striving to uphold our high standards. Thank you for your kind mention of our breakfast, a great way to start the day. As it has been reported to me, the waiter that served you is on a training program, but he was certainly clumsy that day. We are glad to hear that we will be your top choice when you visit our city again. Yours sincerely, M. Martin, General manager, Dear customer, We thank you for your comments regarding our services and we're glad to know that you ate and slept well in our hotel/restaurant. One of our rooms was larger with 2 sinks and a tub. I would appreciate if you could contact me personally so that we can discuss this matter further. It would be a pleasure to welcome you again. The hotel is fine Lourdes and St Bernadette exploited to the hilt. It is pleasing to know that our location was ideal for you and that you found your rooms to be comfy and spacious. Looking forward to seeing you soon. I wish you had reported the issue at the breakfast immediately. I would appreciate if you could contact me personally so that we can discuss this matter together. We cannot praise enough the management for taking so much care about his hotel as everything is top notch. Hotel-cmanager, M. Martin, General Manager at Best Western Hotel BeauSejour Lourdes, responded to this review Dear Mrs Gaston, Thank you for such a glowing review. We would definitely stay here again. We want to inform you that our double rooms measure 15 M2, while the Triple and Privilege double are 17 M2. Thank you for appreciating our location. I asked to have another room for one with a shower. The Best Western Plus Hotel LeRive Droite was a pleasant surprise. Let's be honnest, these things happen and the trainee-waiter immediately burst into tears (it was the second time of the day, we learnt) Everybody at the table and even neighbouring tables comforted him. We really appreciate you feedback about the cleanliness and free parking. We thank you too for your loyalty. We took a weekend trip from Paris. It affords you peace, tranquility, beautiful views of the mountains and a lovely swimming pool. Breakfast was not included (12 Euro per person). Will visit again ! Thank you for speaking so highly of your dining experience, we are delighted that all your expectations were met. Reading how much you enjoyed our services is very rewarding for us! Friendly staff. Hotel is right across the street from the train station and the Sanctuary is only a 15 minute walk away. Very bad business practices by both BW hotels we stayed at in France. A great location over looking the river, right by lots of eateries/shops/cafes and just around the corner from the Sanctuary of Our Lady of Lourdes. WiFi is free, and this hotel also features a restaurant and a bar. The reception offers alcoholic and non alcoholic drinks. Hope your stay in Lourdes was otherwise enjoyable and hope to see you back someday soon. Elevator was small but very modern and always ready for us. We hired a car from the airport but getting around on foot from the hotel is pretty easy and very convenient. The sanctuary counts more than 60 miraculous cures registered by Lords. We offer a wide selection of room categories of different sizes ranging from a single room to a double comfort room. It's rewarding to read that you liked the design of our hotel located in a beautiful surrounding. Service at the front desk was good when we needed to call a cab back to the airport. We are happy to know that you enjoyed your stay here, and that you found our buffet well organized and our staff helpful. As I understood it seems the glass of wine was finally replaced by the other glass of white wine and the bill has been corrected.